Privacy Policy

Last updated: 13 August 2026

BAU Plant Hire Pty Ltd is committed to handling personal information responsibly, securely and in a manner appropriate to its business operations.

This Privacy Policy explains what personal information we may collect, how we collect and use it, when it may be disclosed, how it is protected and retained, and how a person may request access, correction or raise a privacy concern.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities.

Depending on the circumstances, this may include:

name, business or company name, job title or position
phone number and email address
billing, site or delivery address
identification and licence information where required
authorised-operator and site-contact information
insurance policy, certificate and coverage information
payment, account or transaction-related information
Hire Agreements, Hire Schedules, declarations, approvals and related customer records
Approved Stand-Down requests, decisions and supporting information
equipment location, ignition, movement, operating and telematics information where associated with a customer, operator, site or hire
information concerning incidents, damage, claims, disputes, outstanding debts, suspected breaches or investigations
records of communications, enquiries, quotations and hire transactions
website usage information and technical data collected through the website

We only collect personal information that is reasonably necessary for a legitimate business activity or otherwise required or authorised by law. Where practicable, we avoid collecting or retaining more personal information than is required for the relevant purpose.

2. How We Collect Personal Information

We may collect personal information when a person:

submits an enquiry through our website
contacts us by phone, email or text message
requests a quotation or proposal
enters into a Hire Agreement or related commercial arrangement
provides identification, insurance evidence, operator details, declarations or approval requests
provides information for delivery, collection, invoicing or account setup
operates, possesses or is responsible for equipment fitted with BAU-approved telematics
is involved in an incident, claim, dispute, debt-recovery matter or suspected breach of a hire condition
applies to work with or contract to BAU Plant Hire
otherwise communicates or deals with us

Information may also be collected automatically through our website or equipment systems, including through analytics tools, cookies, server logs, security tools and telematics devices.

Equipment telematics may generate location, ignition, movement, operating and related equipment records. Where these records can reasonably be associated with an identifiable customer, operator, site contact or other person, they are handled in accordance with this Privacy Policy.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information for purposes including:

responding to enquiries
preparing quotations and proposals
administering plant hire and related services
arranging delivery and collection of equipment
verifying customer identity, authority and authorised operators
assessing equipment-risk, Damage Waiver and insurance arrangements
preparing, executing and administering Hire Agreements and Hire Schedules
assessing and administering Approved Stand-Down requests
verifying compliance with hire, stand-down, security and operating conditions
monitoring, locating and protecting BAU equipment
managing customer, supplier and contractor relationships
maintaining business and financial records
meeting legal, regulatory, insurance and contractual obligations
investigating incidents, damage, claims, disputes, debts and suspected breaches
establishing, exercising or defending our contractual and legal rights
improving website performance and understanding how the website is used
protecting our business, systems and assets

Personal information will generally only be used or disclosed for the purpose for which it was collected, for a related purpose that would reasonably be expected, with the person’s consent, or where otherwise required or authorised by law.

4. Website, Cookies, Analytics and Form Security

Our website may collect technical and usage information when a person visits the site.

This may include:

IP address
browser type
device information
pages visited
date and time of access
referring website or source
general interaction with website content

Our website may use cookies or similar technologies to support site functionality, security and analytics.

We may use third-party tools, including website analytics services and anti-spam or form-verification tools, to understand website traffic, protect website forms and improve website performance.

Users may be able to limit or disable cookies through their browser settings. However, some parts of the website may not function as intended if this is done.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for our business operations, including to:

employees, officers or authorised representatives of BAU Plant Hire
service providers engaged to support our business operations
accountants, insurers, lawyers, advisers and professional consultants
insurers, insurance brokers, loss assessors, repairers and claims-service providers
payment processors, software providers and IT service providers
telematics, fleet-management and equipment-security service providers
transport, logistics, maintenance and operational contractors where relevant
debt-recovery providers and dispute-resolution services where reasonably necessary
government, regulatory or law-enforcement bodies where required or authorised by law

We limit disclosure to information reasonably required for the relevant purpose. BAU Plant Hire Pty Ltd does not sell personal information.

6. Storage, Access and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored in:

electronic business systems
business email accounts
accounting, operational and fleet-management software
controlled cloud-based platforms
telematics platforms
physical records where applicable

Access to personal information is restricted to people who require it for a legitimate business purpose. Identification documents, financial information, insurance records and incident or claim information are treated as restricted information and handled with additional care.

7. Retention and Secure Disposal

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for a legitimate operational, contractual, insurance, accounting or legal purpose, or where retention is required or authorised by law.

Different records may be retained for different periods. For example, an image or copy of an identification document may be securely deleted before the associated Hire Agreement or financial record, while a separate record confirming that identity was verified may be retained.

Where information relates to an incident, claim, dispute, outstanding debt, investigation or reasonably anticipated proceeding, it may be retained until the matter is resolved and further retention is no longer reasonably required.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

8. Privacy and Information-Security Incidents

If we become aware of an actual or suspected loss, unauthorised access, unauthorised disclosure, alteration or misuse of personal information, we will take reasonable steps to contain and assess the incident, protect affected information and determine whether affected persons, service providers, insurers, advisers or regulatory authorities should be notified.

9. Direct Marketing

We may use contact details to communicate with customers or prospective customers about enquiries, quotations, hire services or related business matters.

We do not engage in broad unsolicited marketing as a core business practice. If marketing communications are sent, reasonable steps will be taken to allow recipients to request that those communications cease.

10. Access and Correction

A person may request access to personal information held about them or request correction of information that is inaccurate, incomplete or out of date.

Requests should be made in writing using the contact details below. We may require verification of identity before releasing or amending personal information.

Requests will be handled within a reasonable time. In some circumstances, access may be refused or limited where permitted by law, including where disclosure would unreasonably affect another person’s privacy, compromise security or prejudice an investigation, claim or dispute.

11. Privacy Concerns and Complaints

If a person believes their privacy has been affected or has concerns about how we have handled their personal information, they may contact us using the details below.

Privacy concerns or complaints should be made in writing and include sufficient detail to allow the matter to be properly assessed and responded to.

We will review the matter and respond within a reasonable time.

12. Contact Details

Privacy enquiries, access requests, correction requests and complaints may be directed to:

Director
BAU Plant Hire Pty Ltd
Email: info@bauplanthire.com.au
Phone: (08) 6285 0867

13. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our business practices, legal obligations, systems or website services.

The current customer-facing version published on this website describes our current personal-information handling practices.